svn - How do you use Edgewall's Trac? -

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We are using a lot of Edgewell to manage a large development project. This works in front of our SVN repository, this is our project wiki, and we have progressively built tokens to bind them all together. (We especially love the integration between track and SVN, and post-dimit hook.)

But, like any tool, there are several ways to use it, Originally designed beyond the scope of the original. How are you using it? Do anyone customer support tools

SVNs are being used as project-specific knowledge boards for repositories (it's automatic). At any time we can make tickets and edit wiki.

We have tried to use it as a collaboration tool for our customers. But there is no major success. We are making fixed-value projects. Customers feel that QA, bug reports and tracking should be our duty.

But we are trying to use it as a customer support tool. With the Wysiwyg plugin, it is easy to use trac / ticket (we have begun the needinfo type) as a feature-discussion tool


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